Aéroport Marseille Provence reviews

Parking trop cher

Aéroport Marseille Provence

Lucas V

Published on

Good Day, To All Concerned. Today was a unique experience at Marseille AirPort. The lady who checked me in at the British Airways Check in desk happened to work for AirFrance. Everything was normal until I reached the gate. My mother whom I care for has mental and Psychiatric disabilities that both make traveling a challenge whilst also causing my mother to feel stressed and anxious when around people and crowds. Hence why we use the wheelchair assistance. When we reached the gate before boarding had started we were told by the lady in question whom called herself Rachel when I asked her name in respect of making a complaint, I believe possibly gave a fake name. But I will attach pictures of her and both AirFrance and British Airways should be able to know whom was on the gate during the time of My flight. That we would have to wait until the end !!! I believe that her behaviour was unprofessional, disrespectful, prejudice and last but not least extremely discriminatory. Whilst she let passengers on before us she laughed and smiled with them clearly in regards to the situation that had just happened which for me caused further embarrassment and discomfort. She also threatened me with police when I took a photo in a public place so that for future reference she could be identified. If the name she gave was fake this will lend weight to my argument that she would want to hide her identity as she broke the rules clearly. Regardless of my opinions the facts remain that any passengers with wheelchair assistance on their boarding pass should always board the plane first regardless of the type of disability. The fact that my mother’s disability is anxiety and stress due to crowds of people makes this situation worse. I will be requesting compensation from both AirFrance and British Airways for this absolutely horrible and unprofessional experience. Kind regards Ps she had a very bad and disrespectful attitude and should be educated on two things. 1st that it is not illegal to take pictures in a public place ! 2nd Passengers with assistance on their tickets should be the first to embark on the plane. I also understood that she said the wheelchair is not permitted on the plane and I stated to her that it was not ours and that my Mother could walk from where we were. She definitely needs a staff training course on both LAWS, Ticket Rules and professionalism.

Aéroport Marseille Provence

B B

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Accès facile.Parking gratuit pendant 20min : un peu court.

Aéroport Marseille Provence

Christian L

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Aeropuerto pequeño y algo antiguo para una ciudad de tanto renombre esperaba algo más

Aéroport Marseille Provence

carmen jose jumilla andres (Carmen J

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Every step from checking in, to bag drop to security is separate and spread apart with no clear indication of where the starting point is, for Terminal 2 (Ryanair), that is. Also it’s one where you still have to take your liquids out of your carry-on and they make you transfer them to their own clear plastic bag, regardless of how perfectly suitable your own liquids travel bag is everywhere else.

Aéroport Marseille Provence

Oliver L

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Parking pratique et bien situé. Malheureusement, à mon retour, j’ai constaté que l’essuie-glace avant côté conducteur de mon véhicule avait été volé pendant mon absence. Je le signale ici afin que les clients en soient informés et que la sécurité du parking puisse éventuellement être renforcée.

Super Eco (Chèque Parking) Aéroport Marseille Provence

Salva G

Published on

All like good experience and all process are very fast

Aéroport Marseille Provence

mithun m

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