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2.7/5 (27 Avis)

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Avis des 12 derniers mois: 4

Dorans Photos

2 / 5

Brewgate

Commentaire : So... only bar in Airport so im stuck as i need drink to fly. Staff is so so ... but they ignoring online syatem. Im at a table. Solo. Bags with me and want to get another drink. There is a queue ... so i either leave bags un So update. Mid writing this i got my drink. It was one lady on her own up there . So im upping staff as its not her fault So i had choice to leave bags unattended . Join a queue or take tge bags and loose my seat ... or use tge QR to place an order. It states skip the queue easy fast safe ... well no. It did not skip the queue . When i first checked there was 5 people. Ok granded its not like im right up there. But the total time took 23 minutes from confirmed email to confirmed text Drink is fibe. I feel sorry for lady so ill just order sooner next time

Hi, Thank you for taking the time to share such detailed feedback, we really appreciate it. We’re sorry to hear about the inconvenience you experienced with the queue and the online ordering system. We understand how frustrating this can be, especially when travelling with luggage and limited seating options. This is certainly not the seamless experience we aim to provide. We also truly appreciate your understanding regarding our team member, we will make sure your kind words are shared with her. At the same time, your feedback about the ordering process and waiting time is very valuable, and we will review this internally to improve the experience. We’re glad to hear you enjoyed your drink in the end, and we hope to provide you with a smoother experience next time. Kind regards, Team Brewgate

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Amila Wilegoda-Wickramage

1 / 5

Brewgate

Commentaire : Poor quality in all sense

Dear Amila, Thank you for your feedback. We’re very sorry to hear that your experience did not meet expectations. Your comments have been shared with the team for improvement. Best regards, Team Brewgate

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Mollybrown66

1 / 5

Brewgate

Commentaire : Do not order food! Bread like a rock. Filling ok. Complained and server said “yes I don’t know why they keep using that” Very poor

Hi, Thank you for your feedback. We’re very sorry to hear that the food quality did not meet expectations and that your complaint was not handled in a satisfactory way. This is not the standard we aim to provide, and your comments will be shared with the team. Kind regards, Team Brewgate

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Frederik Heylen

1 / 5

Brewgate

Commentaire : Lauw bier en wijn in martini glazen

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